Shipping & Returns
Shipping
Free Shipping on Every Order
We offer free shipping on all orders within the United States — no minimum spend, no promo codes needed. Just add your items and check out.
Processing Time
All orders are processed and packed within 3 business days of being placed. Orders placed on weekends or public holidays will begin processing the next business day. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.
Delivery Timeframes
Once shipped, estimated delivery times are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard | 5–8 business days |
Delivery estimates are not guaranteed and may vary depending on your location and carrier delays.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can use this to follow your package every step of the way.
Where We Ship
We currently ship to addresses within the United States only, including Alaska, Hawaii, and US territories. We do not ship internationally at this time.
Lost or Damaged Packages
If your order arrives damaged or goes missing, please reach out to us at hello@shonensmash.com within 7 days of the expected delivery date. Include your order number and photos of any damage, and we'll make it right.
Returns & Refunds
Our Return Policy
We want you to love your order. If something isn't right, we accept returns within 30 days of delivery on eligible items.
To be eligible for a return, items must be:
- Unused and in original condition
- In original, undamaged packaging
- Not marked as final sale
What Can't Be Returned
The following items are not eligible for return:
- Opened figures or collectibles
- Items marked as Final Sale
- Items returned more than 30 days after delivery
How to Start a Return
Reach out to us at hello@shonensmash.com with your order number and the reason for your return. We'll get back to you within 2 business days with next steps.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a defective item or our error — in which case we'll cover it.
Refunds
Once we receive and inspect your return, we'll process your refund within 5–10 business days. Refunds are issued to your original payment method. You'll receive an email confirmation once it's been processed.
Damaged or Defective Items
Received something that's broken or not as described? Contact us at hello@shonensmash.com within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund — whichever you prefer.
Exchanges
We don't offer direct exchanges at this time. If you'd like a different item, simply return your original order for a refund and place a new order.
Questions?
We're happy to help! Drop us a message at hello@shonensmash.com and we'll get back to you as soon as we can.